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Service Levels

Car Service

Regular: Pick-up and delivery inside the beltway within 120 minutes, within 150 minutes outside the beltway.
Rush: Pick-up and delivery inside the beltway within 60 minutes, within 90 minutes outside the beltway.
Direct: Non-stop pick-up and delivery. 100% increase in base rate.

Bike Service

Regular: 60 - 75 minutes
Rush: 40 minutes
Direct: 15 - 30 minutes

Areas serviced by bikes are the following: Downtown (21201, 21202), Uptown (21218), Fells Point (21231), Federal Hill and South Baltimore (21230), Canton (21224), Johns Hopkins Hospital (21205).